The help menu gives you important support in the use of the onOffice enterprise edition software. For example, you will find here the onOffice News, the links to the online help, the training videos and the onOffice Viewer.
You will find more detailed explanations of the individual functions in the individual navigation sub-items.
This list entry opens a popup in which you can enable onOffice employees to access your version for a defined period of time. If the user is not unlocked, he cannot log in as a supporter.
The activation can be easily requested from our support staff by sending an activation link in an email.
Only users with the appropriate user rights can unlock the software.
A manual and detailed explanation of the individual tabs can be found at the bottom of the page.
By clicking on this entry, a support password is created for your user. This consists of one letter and four numbers. The created password is valid for a total of 30 minutes and can be requested by the onOffice support employee when calling.
Tips & tricks
In this category we present the most important software changes. If possible there is already a link to the online help to give you more information about the application.
Here you can inform yourself in advance about upcoming changes. The tasks are planned, processed, checked and then checked again before being uploaded to the software. From this point on, the corresponding entry is moved to the “Software Changes” tab.
Known errors are listed here.
With the help of different macros you can make your daily work easier and faster. The stored list shows you all macros and their application functions. Use the macros in your email templates, letters, brochures, etc. and let the software work for you.
Under menu here.you will find an overview of all macros. A short example of how to use macros in daily correspondence can be seen
The onOffice Viewer is a so-called remote maintenance tool. It is used for online trainings, problem solving and questions. One click is enough and the free download is automatically executed on your computer. This will save you valuable time to install the program on your computer and our support representative can monitor your monitor for the duration of the call. In this way we can better absorb mistakes.
The onOffice Viewer is available for both Windows and Mac operating systems. Simply select the onOffice Viewer for the operating system that is installed on your computer.
Here you can view all tickets/tasks that have been created for you or your colleagues in onOffice. In this overview you can see the progress of the individual tickets.
Please note that only one time slot can be booked per customer.
Do you have a question that is not so long in coming, which is best answered by telephone, or would you like to make an appointment for a longer consultation?
No problem, you can arrange a callback by clicking on the menu item ‘Callback Service’.
A popup opens in which you can describe the problem and select a callback time from free appointment slots.
In this popup you can decide which supporter of onOffice should get access to your version. You can also define how long access should be allowed.
With this tab you can define which onOffice employee or group gets access to your version as a supporter. Mailbox access and data export are Additional access rights for the supporter.
The Mailbox Access option can be enabled by administrators only. By activating the right, the support employee gets the right to assign the support user to a mailbox and to access it. This mailbox assignment is only automatically resolved after the activation period has expired. If the assignment is not resolved manually during the activation period, any other activated support staff member will also have access to this mailbox. He simply cannot assign new mailboxes without the right.
When assigning the “Data export” right, the support user gets rights to export data. Data export is possible only for the assigned period.
Please note that the activation time starts when you click on “Activate now”.