onOffice App’s – restart, clear cache and more

Your onOffice app is hanging? Does not start?
Problems cannot always be avoided, sometimes a few steps are enough to get things running again.

iOS

In case of problems within the app, please try the following points one by one:

1. Even if you are sure, please check the network connection again in case of problems.
2. Close the app completely and restart the app

If the app does not respond and there is a network connection:

1. Please log out and log in again.
2. Please uninstall the app and install it again afterwards.
3. To clear the cache of the iOS app, the app must remain uninstalled for more than 24 hours.

If the same problems occur repeatedly, please contact support.

Login

If you have problems with the login, please check the entries for upper and lower case – unlike enterprise, this must be observed in the app.

Notification, access to photos, etc.

Accesses for certain functions such as pictures, camera or location are requested the first time they are used. After that, the accesses can be configured in the settings of iOS itself. Please check the settings of the onOffice app in the iOS settings.

Android

In case of problems within the app, please try the following points one by one:

1. Even if you are sure, please check the network connection again in case of problems.
2. Close the app completely and restart the app

If the app does not respond and there is a network connection:

1. Please log out and log in again afterwards.
2. Please log out and clear the cache before logging in again.
   1. Email cache can be cleared in the app in email settings. This causes the mailbox including mails to be requested and loaded again.
   2. Clear general cache: Open the Android settings and search for apps there. Select the onOffice app and click on Memory and Cache. Once there, you can delete the saved data.
3. Please uninstall the app and install it again afterwards. – Please remember, the cache and saved data will not be deleted this way! You have to do this manually as described in step 2.

If the same problems occur repeatedly, please contact support.

Login

If you have problems with the login, please check the entries for upper and lower case – unlike enterprise, this must be observed in the app.

Notification, access to photos, etc.

Accesses for certain functions such as pictures, camera or location are requested the first time they are used. After that, they can be changed manually in the Android settings.