Use property feedback
The automatic property feedback sends an e-mail to the addresses linked in the appointment. The interested party opens the feedback form via the e-mail and sends it. The users from the appointment will receive an email with the rating.
G:\.shortcut-targets-by-id\1MpShxF8kozFFSyMHwwmxy4pBIHCEKof9\Trados\Onlinehilfe\enterprise\TM-OnlinehilfeThe sending of the e-mails, the evaluation and the result etc. are entered in the activities and agent’s logs and can be used accordingly for statistical evaluations (topic under statistics kit and property / address statistics).
The automatic feedback is sent for active appointments and therein to all participants who have ‘not canceled’ and for whom the appointment follow-up is set to “Active”. The email is sent at the end of the appointment plus the offset in hours. Depending on the appointment type, the profile defined for it in the basic settings is sent for this purpose. With the multilingual module, the texts of the profiles can be maintained in multiple languages in order to be able to reach interested parties speaking foreign languages.
In the following tabs the individual areas are explained in detail.