If you want to address international contacts, the communication should be in the language of the contacts – or at least in a language that is understood by both sides.
This is very easy with the multilingual templates of onOffice. If a language is specified in the address, the appropriate template is automatically sent.
Set the language of an address record
The selection of the country in the master data in an address record does not define a language, which must be set separately in the “Language” field under Contact. This is used, for example, to fill the field Letter salutation including punctuation appropriately.
You can find a training video on multilingualism here.