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You are here: Home / FAQ / Tips and tricks / Statistical data Differences
Tips and tricks
Statistical data Differences
There are several places in the onOffice enterprise edition where statistics can be displayed. In some cases, a stat appears to be displayed in several places, but outputs different values.
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Not comparable statistics are:
- Values of the employee statistics can NOT be compared with the statistics of the user ranking list, the success cockpit or the statistics construction kit. The employee statistics show current values – i.e. live values – while the other statistics rely on historical data.
- Statistics on different users seem to evaluate the same data. However, a distinction may be made between properties and addresses, since the read rights to data records are observed from user to user.
- Statistics module and property / address statistics. The property / address statistics can be found in the detail view and always shows the values based on the data set under consideration. In the statistics module, data from several data sets are evaluated.
Comparable statistics
Statistics from the statistics module can be compared with each other and with statistics from the success cockpit or the user ranking list. If there is a difference between these statistics, check whether the data basis – the data records that are evaluated – the configuration of the statistics and the periods match.
Possible configuration differences
Addresses or property
- evaluated value
- Average or sum
- Time reference
- User or period fixed
Activities
- Evaluated combination of activities
- Average or sum
- User or period fixed
In the statistics module, data on properties, addresses and activities can be collected.
Address and property data
Live data is always output for property and address data. This means that if, for example, data such as price or commission fee changes in a property, the changes are displayed directly in the statistics.
Activities and agents log entries
The situation is different for activities and agents log entries. For these, stored data is always used. These are stored away overnight and can be changed for 7 days. This means that data created today will only be available tomorrow and will be evaluated in the statistics.
The property / address statistics are located in properties and – if enabled in the user administration – in addresses on the tab Statistics. The tab displays statistical data on the respective property or address.
The historical data of the property or address is displayed.
Only activities and agents log entries can be evaluated in the success cockpit. For this purpose, stored data are used, which are written away at night.
In these widgets, different columns can be created, which differ in the type of data displayed depending on the type.
Address and property column
As in the statistics module, live data is evaluated for these columns. If they change, this is directly visible in the column.
Activities column
In the activities column, only historical data, i.e. stored data, is displayed.
Success cockpit column
No data is evaluated in this column. Only the success cockpit target value from the user settings for the set period is displayed. Nothing is displayed for users without a matching query in the success cockpit.
Staff Statistics
The employee statistics behave somewhat differently in contrast to the success cockpit and statistics module. Live data for activities are output here. This means that every email, phone call or task is displayed on the same day.
Can historical data be changed?
In principle, yes! As long as they are changed within the first 7 days after creation. This means that the data is not only stored away at night but also that the data of the last 7 are checked for changes and overwritten if necessary.
If the 7 days are already exceeded, only users of the success cockpit can update the data by a mass update of the cockpit values. This updates the data of the last 30 days.
