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Provider overview

For some providers, the service creates additional information in property or Contact records, such as links to websites, tours, or even results for property appraisals.

For this purpose, the corresponding fields are automatically created and activated in onOffice enterprise.

For calculations, etc., these are performed when you save the data set.

You can see the result only after they have refreshed the view – for example, by reloading the tab.

Below is a brief explanation of the required data and fields for a selection of services.

Often, providers also have specific instructions for using their service on their websites.

We recommend checking these pages if you have questions and reading the instructions there.


ESYSYNC offers digital display systems for your salesrooms. You then control your advertising content online and centrally.
This way, you don’t waste time exchanging advertising content.

The entry in the Marketplace menu(Marketplace >> Esysync) will take you directly to the provider’s store.

Marketplace provider ESYSYNC, Shop


Infrastructure data is in high demand. For this reason Bitlane has developed a tool on behalf of onOffice that you can use free of charge via the Marketplace.
The Geolyzer offers an advanced site plan creation / good extension to the site plan.

The service will be unlocked just like any other service in the Marketplace.

If Geolyzer is enabled in the Marketplace, you can find the service in the property in the Files tab. There you will find the new category “Marketplace” on the right.

Marketplace provider Geolyzer from the Files tab of the call

Open Geolyzer Shop

Alternatively, the service can be opened from within a property via the Marketplace menu.

Marketplace provider Geolyzer, open store from menu bar

The popup with the Geolyzer opens. The contact of the property is automatically taken over:

  • ImmoNo.
  • Street, house number
  • Zip code, city

Attention: For correct functioning, the entered contact of the property must be correct.


By default, the “Maps” tab opens first with a map view of the location.

Marketplace provider Geolyzer, map representation of the property

You can zoom in the map and drag and drop the section to adjust it to your liking.

  • Points of Interest; Decide by checkbox which information is displayed in the map by icon. The data for the points of interest come from OpenStreetMap.
  • Map layout
    • Image format: Choose from the standard formats. Free definition of the format is not possible.
    • Image size: Determine the resolution, depending on how the site plan is to be output.
    • Colors: The color scheme can be customized (standard, gray or CI).

“Create map” generates a site plan according to your specifications and stores it with the file type “Site plan” in the files.

Attention: Please refresh the view of the property so that the map is visible with the files.


On this tab, the tool automatically calculates the distances to certain infrastructure points. The data comes from OpenStreetMap.

Marketplace provider Geolyzer, infrastructure distances of the property

Via “Change values”, the details can be adjusted, supplemented and saved as required.
The distances are automatically saved in the property on the “Details” tab under “Infrastructure”.

property floor plan

Immogrundriss lets you prepare and optimize existing floor plans. Immogrundriss automatically saves the new floor plans in the property. If Immogrundriss is activated in the Marketplace, you will find the service in the property in the Files tab. There you will find the new category “Marketplace” on the right. Attention: The prerequisite for the floor plan optimization is that you have saved a floor plan among the files, which is also declared with the file type “Floor plan”. Marketplace provider in the Files tab of a property With the button “Floor plans & visualizations” you call the service of Immogrundriss. Call Immogrundriss provider store The Immogrundriss popup will open. Here you choose the product category (floor plans or visualizations) and then select the desired product. After you have decided on a product, the provider guides you step-by-step through the ordering process. In case of missing data, you will be notified. Supplier store Immogrundriss After completing the order, the finished floor plan will be automatically saved in the files tab of the property within 1 – 2 working days.


Backbone is a collaborative platform for property image production.

It allows you to order, store and manage all your visuals. All this from one place without any problems.

Order all types of imagery in 1 minute and get the results delivered in as little as 48 hours.

Photos, videos, virtual tours, floor plans, renderings, 3D stagings… and much more.

If Backbone is enabled in the Marketplace, access the service from a property detail view via “Backbone – Backbone Photo” using the action bar at the bottom.

Backbone place

In the first step, you specify the location of the image capture. The property data is taken directly from enterprise. In addition, the area of the property must be specified by a slider.

Backbone product

Then choose between the product types “Floor plan”, “Drone”, “Video” or “Virtual tour” and decide on a product.

Backbone appointment

Next, specify the desired date in the service. If desired, the order can also be given a name at reference.

Backbone summary

Finally, you will be shown the details of the order and you can buy the product via “Agree and order”.

PropNow provides you with the transparent and digitized version of the quoting process, ensuring happier clients and brokers. You will receive full documentation of all activities and bids. With a few mouse clicks you set up the offer process directly from the property overview and invite the linked prospects from onOffice via e-mail and SMS. The interested parties can submit their offers via SMS-TAN procedure with just a few clicks and without any additional registration.

  • Create a transparent process for your customers – In real time, all parties involved are informed via e-mail and SMS (anonymized on the buy side).
  • As an acquisition tool, you already use PropNow in property acquisition – with a test procedure you show your customer another sales channel and that you will achieve the best price on the market.
  • -> 18% price increase on average with more than 4,000 properties already sold.
  • -> 50% time saving compared to the analog process.
  • Complete documentation for the seller, notary, executor, etc.
  • Secure bid submission via SMS-TAN procedure (like online banking).

Once you have PropNow enabled in the Marketplace (by your OnOffice administrator), as well as have a client account, you can get started.

Below we will show you in a few steps how to create a digital proposal process using PropNow:

1. With a mouse click in the property overview you open PropNow at the bottom of the screen the digital offer procedure.

PropNow Start

By following the steps below, you will create the new quotation procedure:

PropNow approval

After clicking, the “Create new quotation procedure” window will open automatically and you will go through the following points:

  • Create title
  • Non/takeover of the selected (already stored in onOffice)
  • Consent to the user agreement as well as the data protection agreement
  • “Prepare purchase offer form” incl.:
    • Type of property and other data
    • Other descriptions and/or deficiencies indication
    • Registration broker commission
    • (Notes to take note of)
    • – Entry transfer date
    • – Add more documents
  •  Preparation of the purchase offer form and completion of missing documents
  • Creation of the round incl. the time period, the type of procedure and the starting price

The next step is “Start new round”:

  • Selection of the type of procedure
  • Duration as well as validity of the offers of the offer procedure
  • Starting price

PropNow round start

Next, “open the round” and invite the bidders:

Invite PropNow participants

  • Manual input = short form
  • CSV upload = you have your prospects in a CSV table
  • onOffice Import = Interested parties linked to the property are displayed in a list and can be invited by e-mail and SMS with one click.

In the onOffice overview of interested parties, you can select those that you have pre-qualified for the process. In addition, if you do not already have one, you can request a proof of identification or proof of financing by selecting “I” or “F”. The interested party will then conveniently photograph these documents via smartphone when preparing his bid (Note: Without completing this step, the interested party cannot submit an offer!).

PropNow Import

Next, the interested parties receive the invitation by SMS or by e-mail and place their bids. The interested parties add any missing data and off they go.

In the dashboard, you track the digital bidding process, and you are also kept up to date on developments via e-mail. You have the following options here:

  • View offer overview as well as download purchase offers (.pdf)
  • Invite Vendor (Notice: You should not invite the seller too early, but only when activities of the interested parties are available!)
  • Place or release bids for interested parties not present if the cell phone is not able to do so
  • Add information in the round

PropNow broker bids

After expiration, you select the buyer via the round wizard and in consultation with the seller. (Cancel second bidder or still hold in reserve in case higher bidder funding falls through)

PropNow buyers choose

During the whole procedure you as a broker, the bidders as well as the seller (after your invitation) will be informed in your branding in a result-oriented way. Here we pay attention to the correct distribution and number, without letting a spam behavior arise. You get a customer journey for your customer from PropNow completely in your branding/signature and they thus have the impression that the digital bidding process is hosted by you.

You want to see your logo in the e-mails as well as have personalized information sheets for your customers. Or have questions about the activation and would like to have a short introduction for your team, then contact PropNow right away at: or +49 (0)30 95999251-0.


As before, you start marketing the property via your own homepage and your property platforms (Willhaben, Immobilienscout, etc.). You arrange visits withwith interested parties. Directly after the visitup to the conclusion immo-billie offers offers a digital offer process for all brokers And property developers. This ishappens completely automatically, transparently and in real time for all parties involved.

After viewing the property, the broker invites the Invites the interested party online to the digital Offer process process. Interested parties can submit an offer immediately (e.g. via smartphone)ben. After completion of the offer process the seller is presented with all Offers are presented and the broker finalizes the deal.

If immo-billie is activated in the Marketplace, you will find the service in the property in the Files tab. There you will find the new category “Marketplace” on the right.

You can download a PDF with instructions on how to use the service.


Ogulo provides you with both the hardware and the digital solution for creating high-quality 360° tours. This makes your property come alive.

If Ogulo is enabled in the Marketplace, you can find the service in the property in the Files tab. There you will find the new category “Marketplace” on the right side

Marketplace provider in the Files tab of a property

By clicking on the button “Create Ogulo tour” you call the service of Ogulo.

ogulo supplier store call

The popup to Ogulo opens. Here you can immediately create the presentation for the 360° tour.

Marketplace provider ogulo- upload pictures in the store

In this screen you create floors and other areas, upload the shots and publish the presentation.

Link users

In the Ogulo popup, the “Link existing user” button appears in the upper right corner. With this function you link your existing Ogulo profile with onOffice and can synchronize both profiles. The provider will guide you through the appropriate steps.

Subsequently link an existing tour to a property

The linking of the property is a prerequisite for the correct processing of the tours in onOffice. Only if the property is correctly assigned at Ogulo, you can send the invitation to a 360° tour from onOffice.

You can subsequently assign your property from onOffice enterprise in the settings of a 360° tour. For this purpose, the ImmoNr. with the onOffice interface must be entered there as “External connection”.


PriceHubble provides detailed property value analysis and interactive market value reports. Get a property valuation, location assessment, comparison with similar properties and transactions, and much more, in just a few steps.

The report, which includes socioeconomic development data in addition to infrastructure data, is available for one year.

If PriceHubble is activated in the Marketplace, the service can be accessed at the top via “PriceHubble Deutschland GmbH” in the Marketplace menu as soon as you have opened a property.

Select Marketplace provider Pricehubble in the Marketplace menu

A popup will open where the data of the property is already pre-filled:

  • Property typology
  • Contact
  • Year of building
  • Land area
  • Net living space

You can still manually adjust this data if necessary.

Marketplaceanbiter PriceHubble - store open

Clicking on “View sample report” opens the view of the interactive sample report. The sample view of a property analysis created from this looks like this:

Marketplace provider PriceHubble - environment map in the store

To order the market report for the property, click “Continue” at the bottom right. From there you can go directly to the payment dialog and order.
A link to the property analysis is stored in onOffice enterprise in the property field “PriceHubble market value report”. This can be found on the “Details” tab in the “Administration” section.


As an independent consulting and research company, FPRE has been involved in the digital analysis and valuation of residential and commercial property since 2006.

In addition to fully automated valuation and rental pricing models, users can access digital location data, machine-generated macro and micro location texts, and inventory ratings.

All data is available nationwide for each contact and is updated quarterly. FPRE’s data and models provide valuable input for your brochures and appraisals, helping to ensure efficient and reliable property analysis.

If FPRE is activated in the Marketplace, the service can be accessed at the top via “FPRE – Data and Ratings” in the Marketplace menu.

If you call up the service from a property detail view via “FPRE – Data and valuations from property” using the action bar at the bottom, the property data is transferred directly from enterprise and does not have to be entered separately.

The service will open in a popup where you can select the desired analysis. The individual analyses are explained in more detail in the service. Click on “View sample product” to get an impression of the analyses. The following analyses are available:

  • Location Analysis Compact – Residential
  • Location Analysis Compact – Office
  • Location Analysis Compact – Retail
  • Situation Dossier Complete – Community Check Housing
  • Situation dossier complete – community check trade
  • Quick assessment single family house
  • Quick valuation condominium

FPRE - Service

The analysis is created within a few minutes, and can be downloaded directly in the service as a PDF file or XLS file.

Via “Save files in onOffice” the files are saved in the property under “Files” on the “Internal” tab.

The text can also be saved via “Save text in onOffice” in onOffice in the property on the tab “Free text” as “Free text – FPRE Location”, the content will be overwritten. “Free text – FPRE location” is an additional free text field that is created when the service is activated.

FPRE - Example analysis

You will also receive an e-mail with the analysis as a PDF file.


Please note that it may take some time for the valuation to be completed and the data to be written back to the property.

Normally, it should take less than a minute. While the value is being determined, the Sprengnetter fields are empty.

Only properties in Germany, Austria and Hungary can be evaluated.

The Sprengnetter service can be used to determine the estimated market value of a property. This service can be used free of charge.
Unlike other services, there is no interface for ordering here; as soon as Sprengnetter has been activated in the Marketplace, the service is ready for use.

If all fields relevant for the property valuation are filled in a property, Sprengnetter’s property valuation is automatically created when the property is saved . The result appears in the Prices/Areas tab in the “Estimated Market Value” field.

The estimated market value can be determined for the following properties:

  • Condominiums (property types unfinished attic, mezzanine, attic, maisonette, loft / studio / atelier, penthouse, terrace apartment, floor apartment, basement)
  • Houses (property types: single-family house, two-family house, multi-family house, row house, vacation house, housing estate, row end, row middle, row corner, semi-detached house, town house, villa, country house)
  • Land

The market value determination is not available for the following properties from Austria :

  •  Multi-family houses

The type of property and the contact of the property must always be entered for the determination.
The geodata for the contact are mandatory fields and must be specified as precisely as possible:

  • Street
  • House number
  • Postal code
  • Country

The following fields are required for the valuation, so they must not be empty :

For apartments, houses:

  • Property typology
  • Property type
  • Year of construction (properties with year of construction before 1800 and with year of construction in the future can NOT be valued)
  • Living area (field ‘wohnflaeche’, must be less than 1000 sqm for houses and 500 sqm for apartments)

Additionally for houses and land:

  • Property area (field ‘grundstuecksflaeche’, must be less than 5000 sqm)

The following data can optionally be stored for the property, which will also be taken into account in the valuation:

For apartments:

  • Lift or elevator costs (field ‘liftkosten’)
  • Number of parking spaces (field ‘anzahl_stellplaetze’)

If necessary, you must first activate the corresponding fields in the administration.  Basically, all fields required for Sprengnetter must be activated so that the Sprengnetter service can determine the data correctly. After that, after saving a property, the service should be able to populate the fields.

Please note that it may take some time for the valuation to be completed and the data to be written back to the property.

Normally, it should take less than a minute. While the value is being determined, the Sprengnetter fields are empty.

Only properties in Germany, Austria and Hungary can be evaluated.

The “estimated market value” is not the only value evaluated via the Sprengnetter service. In addition, the following values are determined:

  • Minimum value; Minimum price to be achieved
  • Maximum value; Maximum price to be achieved
  • Sprengnetter score; The score is a confidence indicator for the estimated market value. The score follows the logic of the school grading system and ranges from 1.0 to 5.0. Accordingly, a score of 1.0 represents the best value and states that the estimated market value is statistically accorded particularly high confidence.
    The Sprengnetter score is calculated after each saving of a property, should sufficient data be available to calculate the market value. The calculation may take a few seconds, so the view must be reloaded to see the calculated value.

These values appear as a mouseover when you move the mouse over the dashed line at the “estimated market value” field.

The Sprengnetter fields are automatically activated in the administration when the service is activated. 

Result of the Sprengnetter Market Assessment in the Prices of a Property

iib Institute Dr. Hettenbach

The iib housing market analysis offers you the possibility to request a daily updated, empirically secured and independent value analysis of your desired property – now also directly from your onOffice.

The iib Dr. Hettenbach Institut has been conducting market research on all aspects of property value for over 25 years and has become a pioneer in this field in Germany. The aim of the institute is to establish an industry standard that creates transparency and provides all market participants with a secure basis for decision-making.

If the iib housing market analysis is activated in the Marketplace, the service can be accessed via the Marketplace entry “iib Institut Dr. Hettenbach” in the lower action bar as soon as you have opened a property. Alternatively, you can access the service from the file tab via “Housing Market Analysis” in the “Marketplace” category.

Call iib

The housing market analysis popup will open, allowing you to create your housing market analysis in six short steps. Some property data is already transferred from onOffice, so some data is already pre-filled.

You can still manually adjust this data if necessary.

First, select the property category and property type for which you want to create the rating.

iib Homepage

In the next step, the contact data of the property is displayed and can still be changed manually.

iib contact data

In further steps, property details, equipment, parking spaces and the degree of modernization are requested.

Finally, your information will be summarized and you can order your housing market analysis by clicking “Order now”.

iib order

After ordering, you will receive your housing market analysis as an internal file attachment on your property’s file tab in onOffice within the next 30 to 60 minutes.


timum is a tool for automated appointment coordination. With this service you can, for example, create calendars for viewings of a property and send them as a link in brochures or e-mails. Your customers then independently book the appointment that suits them best.

Detailed instructions of the service can be found on timum‘s website.

If timum is activated in the Marketplace, you will find the service in the property in the Files tab. There you will find the new category “Marketplace” on the right side

Marketplace provider in the Files tab of a property

To access timum, click on the “Visit Organizer” button.

timum supplier store call

Above it opens a calendar specifically for the selected property. Here you can specify appointments, distribute them into individual slots, control the mode for booking appointments (freely bookable or on request), retrieve the booking link and much more.

Marketplace supplier timum - Calendar in the store

All booked appointments are synchronized with the onOffice calendar. This way you always have all your appointments in view.

The release link to the booking calendar is also saved in the property in the “Details” tab >> “Management” area >> “timum booking link” field.


The maps 4 you service offersup-to-date and qualified maps in various presentations.

With just a few clicks, you can create any map section you want yourself and determine the size, section and scale of the map section you want.

If maps 4 you is unlocked in the Marketplace, call up the service in a property via the Marketplace icon in the Actions bar.

Call maps 4 you

The popup for the maps 4 you service opens. The required information on the location of the property is transferred from onOffice. 

There are 2 map displays and a satellite view to choose from via the drop-down in the upper left corner.

Set the desired zoom level and define the desired map section using the options on the right.

If desired, you can also set your logo as a watermark for the card.

Via “Order map” you trigger your product order; the created map will be visible shortly afterwards on the file tab in the concerned property in enterprise.

Space Renovator

Specializing in digital home staging for existing properties and developed by interior designers, Space Renovator helps you preserve more properties and sell them better.

With the interractive before-and-after effect you inspire property sellers during acquisition talks and help property buyers to recognize the potential of your property right away digitally.

If Space Renovator is activated in the Marketplace, you can find the service in the property via the Marketplace icon in the Actions bar as well as on the file tab in the property via the Virtual Homestagingbutton.

Space Renovator Call

The popup for the Space Renovator service will open, guiding you through the next steps. Give the project a name and select an image or change your image selection. If you have selected an image in enterprise by double-clicking, this image is already preselected. Only 1 image can be selected.

Space Renovator image selection

In the next steps you specify how the image should be optimized. You choose the type of property, the type of room and the interior style.

Space Renovator style

Finally, your order will be summarized again. You can always change data afterwards via “Back”.

The delivery of the ordered picture will be made within 5 days. The optimized image is placed in the property on the files tab.

Kerberos Compilance

Kerberos Compliance Management Systems’ KYC (know your customer) solutions help you meet your obligations to prevent money laundering and terrorist financing under the Money Laundering Act.

In the context of a KYC order, Kerberos establishes the identity of your business partner and its beneficial owners and checks whether a politically exposed person exists in your business partner’s close environment. In addition, Kerberos determines whether your business partner comes from a high-risk country and/or is on sanctions lists or watchlists of authorities.

As a result, you will receive an individual risk report with concrete recommendations for action to reduce risk, which will enable you to carry out the specific business in compliance with the law up to a certain level of risk.

If Kerberos is enabled in the Marketplace, you can find the service in an contact via the Marketplace icon in the Actions bar via the button Kerberos Compliance-Managementsysteme GmbH.

When you click on the button, the service will open. The KYC exam can be performed for individuals and legal entities.

After filling in all the necessary data, place your order by clicking “Continue to payment”. Your individual risk report will be sent to you by e-mail.


With the virtual assistants ofbots4youGmbH you get a turnkey AI solution connected to your CRM platform, which supports you in customer contact around the clock and suggests suitable property from your portfolio to property seekers through a fully automated and individual chat communication on your homepage.

Test the chatbot
To familiarize yourself with our chatbot solution you have the possibility to test the system under the link below:

After you have activated the service, you can access our service in any property via the Marketplace icon in the Actions bar.

There you will find all the information you need and instructions on how to integrate the chatbot on your website.

For changes or adding FAQs, feel free to contact us:

The dashboard is a monitoring platform that shows current and past activities as well as statistics of the chatbot. Employees can follow all current chats live there. Furthermore, numerous performance indicators can be read on the basis of defined key figures. Whether number and duration of chats, frequency of topics or number of users, all important key figures are clearly displayed.



You can obtain a comprehensive mobility assessment for your property location via the Vemeo service. Not only does it add value to your marketing and site analysis, but it also saves you a lot of time.

If Vemeo is activated in the Marketplace, you can find the service in a property via the Marketplace icon in the Actions bar by clicking the Vemeo >> MobilityValuationbutton.

Marketplace Vemeo

The service is charged per property. After the purchase, you will receive a mobility analysis and a valuation for the property with the following information:

  • Transport links (public transport)
  • Mobility services (e-scooters, e-bikes, rental cars, etc.)
  • Travel times (to highway, airport, train station, etc.)
  • E-charging stations
  • Mobility score

In the mobility score, the individual data are summarized in a rating from 1 to 100.

The valuation is stored in the form of images on the data tab of the property.

onOffice PhotoDesigner

When you upload images for a property to onOffice enterprise, it often happens that you still need to make changes. Occasionally the format, or the contrast must be increased. 

For easy and intuitive editing of your images, PhotoDesigner has now been added. The use is free of charge.

With this service you can crop your images in different formats, make color corrections and add watermarks.

The edited image can be exported directly back to onOffice enterprise at the click of a button.

The service will be unlocked just like any other service in the Marketplace.

If PhotoDesigner is enabled in the Marketplace, you can find the service in the property on the Files tab. There you will find the new category “Marketplace” on the right.

You can find a corresponding video about the photo designer here.

Call PhotoDesigner

Under the following conditions, you can access and edit images via the “PhotoDesigner” button in a separate tab:

  • An image must be selected by double-clicking on it.
  • A maximum of one image may be selected.
  • Only image files may be used.
  • Only files in the “External” tab can be selected.

In PhotoDesigner, the toolbar with various editing options is located on the left side.

You will find the function “Crop / Rotate” with which you can set different formats. Among other things, you can find the perfect crop for Facebook, Instagram or Twitter.

PhotoDesigner interface

Furthermore, there are various correction options for color, contrast or brightness. These can be found under the two headings “Basics” and “Finer points”. With the adjustment through the sliders, you thus optimally adapt the image to your needs.

PhotoDesigner corrections

So that you can now individualize the image even further, PhotoDesigner offers the possibility to add your own watermarks. Thus, your logo, but also various other graphics can be included.

PhotoDesigner Sticker

Once the optimizations on the image are completed, you can use the “Export to onOffice” button in the upper right corner so that the image is exported directly to the property and exchanged.

PhotoDesigner Library

onOffice Services – Gender API

Let the Gender API and a bulk update determine the gender of your Contact record. Here, the Gender API recognizes which salutation must be stored based on the first name, if this contains “no specification”.

If a name cannot be determined in the specified region, a global match starts to determine the salutation. If this also does not produce any results, various filters are used to analyze whether there are other spellings for the name.

If the GenderAPI has been enabled in the Marketplace, you can find the service via “Marketplace > Gender API”. The service can be accessed from anywhere.

A popup will open showing you how many contacts have not yet entered a salutation. Via “Update salutation” the salutation is set in the contacts. It is possible that for some names no suitable salutation can be found.

onOffice Services - Gender API

onOffice Services – Newsletter Connector

Newsletter Connector

With the Newsletter Connector you can connect onOffice enterprise to the well-known newsletter marketing services Mailchimp and Sendinblue.
With both services you can conveniently start and evaluate your newsletter campaigns. All contacts in onOffice that have agreed to receive newsletters are transferred to the newsletter services and created there as contacts.
Instructions for the two services can be found directly at Mailchimp and Sendinbluerespectively. There you will find detailed information on how to configure and send newsletter campaigns.

Setting up the interface
To connect the newsletter marketing services, proceed as follows:

    1. Create an account with Mailchimp / Sendinblue.
      For Mailchimp, the audience (group of recipients) must be called “onoffice” (not onOffice!). If this does not exist, it is created by activating the interface in the subsequent step. The prerequisite for this is the ability to create additional audiences. In Sendinblue, the “list” will also be called “onoffice”. Furthermore, only German and English field names are supported here. (first name, last name, etc.)

      Do you already have an existing user account? Then please check at the latest before synchronization if you want to export recipient groups before synchronization. During synchronization, existing contacts are updated and tags are transferred to onOffice.

    2. Activate Newsletter Connector in Marketplace

    3. Call Newsletter Connector via the onOffice menu: “Marketplace” >> “Newsletter Connector” >> “Contact Synchronization” >> “Change Settings

    4. Select service (Mailchimp / Sendinblue)

    5. Save the API key of the service in the settings of the Newsletter Connector.
      In Mailchimp, click on your name at the bottom left and select “Account >> Tools >> API Keys” to look up the API key. At Sendinblue, click on your name in the upper right corner under “SMTP & API”. Follow the link below the input field for detailed instructions.



This establishes the connection to the service.

Note on synchronization with Sendinblue: The assignment of the fields (first name, last name, etc.) currently only works for the user languages German and English.


You start the initial synchronization of the contacts in the Newsletter Connector via “Marketplace > Newsletter Connector > Start synchronization”. All contacts whose newsletter setting is set to “Yes” will be synchronized. After that, changes to the “Salutation”, “First Name”, “Last Name”, “e-mail”, “Newsletter” and “Newsletter Tags” fields are automatically synchronized in the background.

Please note that synchronization may take some time depending on the number of contacts to be synchronized. The display in the popup is not updated automatically. Please wait a few minutes before refreshing or reopening the popup.
You can also see in the newsletter tool itself how the number of contacts increases steadily until all contacts have been synchronized.

Further information

In Mailchimp or Sendinblue, after saving the API key, a webhook is automatically created that controls the transfer of changes to onOffice.

The webhook can be found in Mailchimp under ” Audience (left menu) > Manage Audience > Settings > Webhooks > Edit”

Here you can define for which actions a transfer to onOffice should take place. For example, you can disable that an e-mail activity should be created after sending a newsletter.
The option “via the API” must not be activated under any circumstances, otherwise a back-synchronization of all contacts will be triggered during synchronization.

In Sendinblue the webhook is configurable under “Contacts > Settings > Webhook”.

Webhook SIB

Special field “Salutation”
Salutations like “Dear Sir” / “Dear Madam” etc. are automatically created in Mailchimp or Sendinblue.
For this purpose, the field “Salutation” must be made visible in the Mailchimp contact table, if necessary.

What is transferred?

Full synchronization via the popup
OnOffice is basically the master system.
During a full synchronization, all contacts are transferred to the newsletter service whose “Newsletter” field has the value set to “Yes”.
If so-called “tags” are assigned in Mailchimp after a full synchronization, these will be transferred to onOffice during the next full synchronization. The “onoffice” tag is not taken into account here.
Tags are only transferred during full synchronization, i.e. individual changes in Mailchimp are not immediately transferred to onOffice.

In Sendinblue this possibility is not available, because only one tag can be assigned, which must be “onoffice”.

Transfer of individual changes from onOffice to the newsletter service
Basically, changes to the fields “Salutation”, “First name”, “Last name”, “e-mail contact”, “Newsletter” and “Newsletter tag” are taken into account.
Changing the values (Yes/No) in the “Newsletter” field will result in a Subscribe / Unsubscribe in Mailchimp or a Subscribe / Blacklisting in Sendinblue.
Newsletter tags can be controlled via onOffice. These are immediately transferred to Mailchimp. Tags can be both enabled and disabled.

Transfer of individual changes from the newsletter service to onOffice
In principle, all newsletter subscriptions and unsubscriptions are transferred to onOffice. This applies to subscriptions and unsubscriptions by the Mailchimp or Sendinblue administrator as well as by the subscriber himself.
If a single contact is deleted or archived in Mailchimp or Sendinblue, the newsletter status in onOffice is set to “not specified”.
The “Archive All” function of Mailchimp is ignored by the Newsletter Connector.
Individual changes to the tags are not transferred. This happens exclusively during a full adjustment. (Mailchimp)

If new contacts are created in Mailchimp or Sendinblue, then these are also transferred to onOffice. This can also happen when a website visitor registers for the newsletter. The transfer to onOffice can only be controlled or prevented by not creating the contacts entered by the visitor himself in the “onoffice” audience. This must be configured in the newsletter tool.
Documentation of activities or changes in onOffice
When a newsletter is sent, an e-mail activity is created in onOffice for each recipient.
If a subscription or unsubscription of the newsletter takes place, a corresponding activity is also created in onOffice.

The Newsletter Connector is not yet group-enabled (as of July 2021). This means that only one Mailchimp/Sendinblue API key per onOffice customer version can be stored in the connector settings.

onOffice Services – Import from external systems

You can easily import your data into your onOffice version via various interfaces to third-party systems.
For a smooth import, only an Api-Token of the external system is necessary, which has to be entered after activating the service.


From the ImmobilienScout24 your active and inactive property including pictures, videos and files are imported. The import works only once.

Please note that when you publish the imported properties for the first time, they will be fully synchronized with ImmobilienScout24, otherwise there will be duplicate entries of the properties. During this full match, the properties on ImmobilienScout24 are removed and replaced with the new ones. 

When importing from ImmobilienScout24, there are still a few things to consider. 

  1. All imported properties are displayed as archived, even if the status is active. Each property should be controlled and saved by you to activate the status.
  2. If you want to publish imported properties in ImmobilienScout24 again, a full synchronization should be performed the first time to avoid duplicate entries / account overruns.

Total Render

Total Render lets you prepare and optimize existing floor plans. Total Render automatically saves the new floor plans in the property.

Note that the service is currently offered only to Marketplace users with Italian billing contact.

If Total Renderr is enabled in the Marketplace, you can find the service in the property in the Files tab. There you will find the new category “Marketplace” on the right. Alternatively, the service can be accessed via the Marketplace entry “Total Render >> Planimetrie e visualizzazioni” in the lower action bar once you have opened a property.

With the button “Planimetrie e visualizzazioni” you call the service of Total Render.

The Total Render popup will open. You will see an overview of the orders placed and the available credits that you can use to order floor plans.

You can buy credits for the service via “Buy more credits and save”. The service offers different types of floor plans from “BASIC Floor Plans” to “3D Furnished Floor Plans”.

In the next step you can order a floor plan via “New order”. Here you select the floor plan type.

After you have decided on a floor plan type, specify the details of the job. Upload a floor plan to be optimized here. Pictures from the property can be selected in the service. Specify the living area. If data is missing, you will be notified. You can then send the order via “Send your request now” below. The credits required for this are displayed.

Via “Completed Jobs” you can see the status of the job processing.

After the order is completed, the finished floor plan will be automatically saved in the files tab of the property within 1 – 2 business days. Under “Completed Jobs” the finished floor plan can also be downloaded.