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The required access data
Before you start setting up an import, please make sure you have the following data available:
- E-mail address
- Password / Password
- Inbox server
- Outgoing e-mail server
onOffice e-mailboxes / external POP3 e-mailboxes setup
If you already have an email address that you also want to use in onOffice, you can set up an import. First openand select the “E-mail” tab. Here you have the possibility to enter your already existing address.
Then click the “Import e-mailbox” button.
Enter the incoming e-mail server, user name, password and the respective data for outgoing e-mail here. After entering, you can check the access data by clicking the “Test” button. If the access data is correct, you can save your data by clicking the “Save” button. Now you just need to assign a userto the email e-mailbox you just created.
Set up external IMAP e-mailbox
To be able to set up a new IMAP account in onOffice if you have not yet set up a e-mailbox, please proceed as follows: In the software, click
Here you now have the option to set up an import. To do this, enter the address of the e-mailbox you want to import in the “E-mail address” field under IMAP Import and then click the “Import e-mailbox” button. A pop-up window will open.
Enter the incoming e-mail server, user name, password and the respective data for outgoing e-mail here.
For onoffice internal addresses is:
Inbox server: “imap.onoffice.de”
Outgoing e-mail server: “smtp.onoffice.com”
The user name corresponds to the respective e-mail address to be imported and the password can either be requested from your administrator or viewed underby selecting the e-mailbox and clicking on “Show password”.
After entering, you can check the access data by clicking the “Test” button. If the access data is correct, you can save your data by clicking the “Save” button. Now you just need to assign a user to the e-mail box you just created.
Set up IMAP account with an existing address in onOffice
If you have already set up an e-mail address in onOffice via POP3, you must delete this e-mail address before creating an IMAP import. Please keep in mind that this will delete all e-mails. If you have any questions, please contact support (firstname.lastname@example.org or via the support chat or phone +49 241 44 686 122)