Depending on the property you may want to send different templates or brochures, for this you can choose from 3 different pairs in the dropdown.
The template pairs are stored in the basic settings (or, in the case of groups, in their basic data). In each level a property filter can be specified, if the property from the portal request fits into this filter, the corresponding template pair for the “direct reply” is preset in the email. This will check level by level, “No template found” will be displayed if the property does not fit any filter. Then you have to choose the best one from the 3 available template pairs or write an email with any template from the address, as it is described in the way with property search.
After the offer has been sent, the star in the mailbox will turn blue to indicate that the request has already been answered. The color changes only become visible when you refresh the view of the mailbox.